General

We accept All Major Credit Cards including American Express, Visa, and Mastercard.

If you are having issues entering a coupon code, please reach out to our support team here so that they can further assist you with the issue.

We offer wholesale pricing to anyone looking to place orders in bulk. Please reach out to our support team here so that you can inquire about purchasing our products at wholesale prices.

Yes we can customize any order for you. Please reach out to our support staff so that you can inquire about which vape model you’d like to buy and we can handle manufacturing your own private labeled vaporizer. If you want to create your own vaporizer design, we can handle that for you as well.

We are a fast growing online vape shop and we’re always looking for a variety of new positions at our company. We also have internships available for college students. To inquire about any open positions, please reach out to our support team here.

Shipping

All of our products are shipped directly from our facilities in New York State.

Orders are usually shipped Monday through Friday between 9am-5pm. Most of the time all orders are shipped the same-day but please allow up to 24-48 hours for processing and handling. As soon as we ship, you should be receiving a shipment update email. Orders that are processed over the weekend will be shipped out the following Monday except during national holidays. See all shipping times below.

USPS Standard FREE First Class Shipping (2-5 Business Days)

USPS Priority Priority Shipping (1-3 Business Days)

USPS Priority Signature Delivery (1-3 Business Days)

USPS Priority Express Shipping (1-2 Business Days)

USPS Canada Standard First Class Shipping

USPS Canada Priority Shipping

USPS International Standard Shipping

USPS International Priority Shipping

Our USPS standard first class shipping is FREE for all domestic orders. We also offer priority and international shipping options below:

USPS Priority - $9

USPS Priority Signature Confirmation –

Priority Express Shipping

Canada Shipping Rates

Canada Priority Shipping Rates

International Shipping Rates

Internaitonal Priority Shipping Rates

Yes! We ship worldwide to countries like Canada, UK, Europe and Many more.

Once your order has been processed and shipped, you will receive an email with a provided tracking number. You can track all your orders by going to usps.com. Just enter the tracking number you were given and you’ll see your shipment updates. Please make sure to allow 24-48 hours for your tracking number to show any updated information.

Returns

Once your order is complete, we do not guarantee that you will be able to change or cancel the order. We will typically process and ship orders very quickly. So the window to change or cancel your order often does not exist. If you feel the need to change or cancel your order for any reason, you can try and reach out to us here.

Due to the hygienic nature of our products, once the product is used, there is no warranty coverage or free replacements available. We will never accept a return of a used product.

We will honor returns for store credit (minus s/h) for any unused/unopened items within 30 days of the purchase date. To inquire about any return, please contact our support team here.

Privacy

At Vape Vet Store, we are 100% aware of the trust you place in our company and our responsibility to protect your privacy. We are committed to ensuring that your privacy is protected. Our privacy policy makes sure that all employees uses and protects any information that you provide Vape Vet Store. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Vape Vet Store may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.

We may collect the following information from you:

Your name

Contact information including email address

Demographic information such as postcode, preferences, and interests

Other information relevant to customer surverys and/or offers.

When an order is placed on Vape Vet Store, we are required to hold personal information including your name, email address, phone numbers and home address so that your orders can be processed and fulfilled without any delays. The information may also be used for reasons such as:

Internal Record Keeping

Improving Products, Services, and the website

Promotional emails about new products, special offers or other information.

We are 100% committed to ensuring that your information is secure and safe at all times. In order to prevent unauthorized access, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Vape Vet Store is committed to protecting the security and privacy of the buyer’s personal information. We can provide you with a safest and most secure transactions at our store. Credit card information is entered directly into our payment partner’s systems and are neither transmitted nor held on any of Vape Vet Store’s systems. The buyer’s personal information if warranted may also be verified with the proper controlling agencies concerning fraud prevention. Is there is a legal obligation to do so, Vape vet store may choose to disclose information to the proper authorities.  

Frequently Asked Questions About Vaporizers

When choosing the right vaporizer, first narrow it down by figuring out which substance you are using, such as dry herbs, wax, oil, or eliquid. Based on your preferred substance you will be able to select from a smaller list of vaporizers to purchase. From there you’ll decide based on design, functionality, and color. If you’d like to learn more, you can read our article about How to Choose the Best Portable Vaporizer.

The terms 510 thread describes the thread size of your vaporizer components, such as heating chambers, batteries, usb chargers and mouthpieces. The two thread sizes are different and NOT compatible with each other. The 510 thread is very thin, whereas Atmos threaded products use a thicker thread (aka 710 thread).

DO NOT leave your battery/vaporizer charging overnight. Charging the battery longer than the recommended time can cause damage to the battery. It can be a fire hazard as well. In order to increase the lifespan of your battery, it’s best to remove the battery from the charger as soon as it is finished charging.    

Vaporizers are usually shipped mostly charged. To get the best performance, we highly recommend that you use the battery until it’s empty. Then you can recharge until it’s 100% complete.

Frequently Asked Questions about Dry Herb Vaporizers

During true vaporization, the heating chamber functions similar to a convection oven. The chamber will evenly heat to a controlled temperature that will bake the dry herbs and release their aromas. The dry herbs will then discolor and likely turn brown. If you heat a dry herb vaporizer to it’s highest temperature (typically 430F), the dry herbs can turn to the color black. Dry herbs will not turn to ash. True vaporization is considered a healthier way to vape. If you’d like to learn more about combustion versus convection, please read our in-depth article here.

When you use a vape pen that has combustion, the heating chamber typically has an exposed coil that provides direct heat. The temperature is not controlled and the dry herbs are heated by the touch of the coil. The direct heat will burn the dry herbs and eventually tun them into ash.

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